How to get started

Frequently Asked Questions

What are your minimum order quantities?

The minimum order quantity starts from 50-100 pieces across all designs for each order. For each design, you can order different colour and sizes. For custom hardware, fabrics, trims, notions, dyeing, printing, and embroidery, different MOQs may apply. Please kindly enquire for more details.

What are tech packs and why are they required?

A tech pack (short for technical pack) is like a blueprint that contains all the technical specifications to make your clothing design. It’s a document for both designers and clothing production teams when developing and manufacturing a design, as it serves as the central point of reference and helps communicate every detail of the design. Without tech packs, there may be a misunderstanding of how the garment should be made and the end result may turn out differently from what is expected.

Can I provide my own tech packs, patterns & samples?

You can provide your own tech packs and samples. Do note that tech packs provided are required to have technical drawings, construction notes, dimensions, size charts and material and components listed. For patterns, we will prefer to create our own due to software compatibility and the ease of speed for changes.

Can you create tech packs for me?

Yes, we definitely can do that for you. We have specialised team in creating tech packs for our clients for different types of categories.

what products do you not make?

We are not able to make the following types of clothing:

  • Wedding Gowns
  • Costumes
  • Haute Couture
  • Lingerie / Underwear
  • Gloves

Contact for more details.

What is full package manufacturing?

Full Package Manufacturing or Full-Service Manufacturing is a complete manufacturing solution from start to end It Includes assistance in the following areas:

  • Consultation
  • Sourcing
  • Product Development
  • Prototyping/Samples
  • Bulk Production
  • Quality Control & Testing
  • Shipping
Can I order samples before ordering in bulk?

Yes, you can order samples first before producing the designs in bulk. Our process is to create first prototypes and iterate until they are correct before producing them in bulk.

How to order samples

After we confirmed the design you want for the sample, we can move forward for more details. For a simple sample, we charge all upfront for pieces; After payment has been made, it takes about 20-25 working days to receive your sample.

What is the production process?
  • After confirming your order items and quantity, we will provide you a quote and the lead time.
  • You need to pay 30% deposit if you’re an old customer, while it’s 50% deposit if you’re a new customer. We accept payments via PayPal, T/T, Western Union, etc.
  • We’ll source the materials and seek for your approval.
  • Material ordering.
  • Pre-Production Samples are made for your approval.
  • Mass Production
  • processing delivery.
Do you have existing patterns or designs that I can use

We do not have any existing patterns or catalogue designs available for use as every order is custom according to the client’s requirements your designs are confidential and safe with us as we do NDA contract with all our clients and do not use anyone designs/property or art without their consent.

Do you offer ready-made clothing?

Yes, the only clothing item we offer readymade are our blanks everything else is custom services. visit Blanks page to know more about them.

Do you offer dropshipping or print on demand?

No, we do not offer Drop shipping or print on demand.

Are you guys able to create designs for me?

Yes, we can help you to create the designs based on your sketches or images of styles you like.

What if I don’t like the samples, you send me?

If you don’t like the samples, and it’s a production mistake from our side we can adjust them accordingly to your requirements and remake another sample that will be sent again for your review free of charge. And if it is as you mentioned and still don’t like you can make changes and order as many times as you like.

How much do you charge for samples?

Sample charges vary on the design and complexity we only charge shipping and material cost, production is free, it will be easier to get a whole overview of the cost after you submit an order form.

Are my designs protected?

We do not sell or reveal any designs to other customers. We can sign a non-disclosure agreement to keep your information confidential and we will not divulge your designs and information to other customers.

What happens if I receive defective items?

At knap mod, we are confident of our quality and take it very seriously. If you find issues with your order, please contact us within 14 days of receiving your items. Should there be any concerns about the quality of the product, please email us with your order details and high-resolution photos of the issues. As everything is a custom order, we do not offer cash refunds unfortunately and can only offer to issue a credit note to cover the full cost of your order. For defective items, we will issue a refund for the affected pieces. Usually, there shouldn’t be too many defective pieces as we manage each step carefully and do QC for samples, fabric and after production is completed.

How does our pricing works?

We are a cut & sew manufacturer so we create everything from scratch. As such, there will be charges for different services/products.

  1. There are charges for the following:
  • Tech Packs
  • Pattern & Grading Development
  • Bulk Production Unit Cost (inclusive of fabric + cut & sew + decoration)
  • Labels, Tags & Custom Packaging
  • Shipping of samples
  • Shipping of bulk production + duties/taxes

The exact pricing will depend on your design complexity, fabric required & order quantities as there are many variables involved.

We suggest that you send us your tech packs or fill in our order form in order to get a price estimate.

Do I need to be trained in fashion to start a clothing brand?

No, you don’t necessarily have to be trained in fashion to start a clothing brand, as you have the right team and systems in place. Not to worry, we have helped many clients who are not designers or familiar with sewing to launch their brands. The most important thing is to know your vision and ideas clearly so our team can help you. We specialise in technical design, sourcing and manufacturing, which means you can provide us with sketches or images from other brands as a reference and we can take care of the rest. Our design team will use these details you provide to create tech packs, which will have the sketches of your design, design details and fabric recommendations.

What if I don’t have a logo, design or artwork?

We recommend our designers if not you look for designers that fit your brand style on sites like Fiverr.com, Upwork.com, Behance.com & Logopond.com.

What is the lead time for the entire process?

The standard lead time is 15-25 days, which can vary depending on the quantity of your order. For fabric dying, printing and embroidery, there’s 7 days additional lead time for each process.

Can we do rush orders?

No, we are not able to do rush orders as the manufacturing process requires a lot of attention to detail and each part of the process has to be completed before the next step can happen.

Do you work with third party suppliers?

Yes, we do work with third-party suppliers and service providers on some processes like printing, embroidery, labels and packaging.

What is the quality control process?

Our QC Process is this:

After production is completed, we check 30-40% of all the pieces ordered.

What we check for:

  • Measurements fall within the acceptable allowance based on the approved graded size chart measurements
  • The fabrics & colours are correct
  • Print / Embroidery / Decoration size & position
  • Defects like stains, tears, holes, discolouration, snags
  • We also check the trims, notions, and labelling position
Is your factory ethical?

We are committed to ethical fair-trade practices to prevent the exploitation of workers or natural resources in the manufacturing of clothing. Our factories do not have forced labour practices, which means that no one is forced to work overtime against their wishes and if they do work overtime, there is an extra overtime pay allowance. The manufacturing facilities are equipped with proper lighting & sanitation facilities and the working conditions and equipment are safe as possible to prevent work-related injuries. Some examples are that there are no exposed electrical wiring/sockets, there is sufficient space between workstations, and safety equipment like steel mesh and gloves and facemasks are available for use.

Do you allow factory visits?

We are not able to allow factory visits or video tour or show any pictures due to the confidential agreements with some of our clients.